Outreach Counselor - DMH

Behavioral Health Network (Springfield MA)

Post: Oct 17 2019

Type: Employment


Use your passion for helping people with behavioral health, substance abuse, and medical care difficulties find resources to live independently in their communities!

Become a part of a team of competent and compassionate professionals as an Outreach Counselor in the Community Support Program (CSP) at Behavioral Health Network! Outreach Counselors use their cultural competence, knowledge of community resources, and willingness to treat challenging and diverse populations as they provide services for individuals with behavioral health, substance abuse, and medical care difficulties around the Western Massachusetts community. They create service plans with measurable goals and timelines for completion and assist individuals with the implementation of these plans.

Outreach Counselors continue the communication between all those involved in CSP’s services. They include all appropriate members of the individual’s Integrated Care Team in order to meet service plan goals and documents phone calls, consultations, visits, and other activities completed timely and effectively. Finally, Outreach Counselors contact all those referred in a timely manner and refer individuals to specialty care managers when appropriate. In this position, they are surrounded by chances to learn and grow with trainings, supervision and support, and professional advancement opportunities. This Outreach Counselor position is part of an initiative funded through the Department of Mental Health (DMH).

The Community Support Program (CSP) is a short-term program designed to help adults with mental health or substance use challenges to live independently in the community. BHN CSP serves adults who have recently been in or who are at risk for psychiatric hospitalization or admission to detox, providing access to community resources such as transportation, housing stability, and day programs along with others. Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

Outreach Counselors in BHN’s Community Support Program have the following qualities:

  • Experience working with individuals with behavioral health and/or substance use issues.
  • Knowledge of mental illness, the interface between mental health and medical conditions and systems, and substance abuse and care management.
  • Familiarity with Internet, word processing, and email systems.
  • High school diploma or equivalent (required); Bachelor’s degree (preferred).
  • Bilingual in English and Spanish (preferred).
  • MAP certification (preferred).
  • Ability to serve as a part of an on-call rotation.
  • Valid driver’s license and reliable transportation.


If you are interested in this opportunity, please visit our website at www.bhninc.org and click on “Work Here and Make a Difference” to apply!


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